Mobile – Patrick Westendorf

Field Alert

Company

General Electric 2017

My Role

In my role as the lead UX designer, I spearheaded the delivery of designs, conducted in-depth competitive analyses. I also engaged in user interviews, planned agenda for site visits, ensuring comprehensive understanding and alignment with user needs.

Problem

Inefficient communication channels which introduce safety risks for field engineers performing repairs on 200ft wind turbines.

Goal

Create a digital tool that will enable a safer work environment for field engineers. Providing them with real time information that better aids in the decision making of “Should I continue to work?”

Users

Field engineers

Challenges

Spotty data coverage at wind farms and avoiding the need for the field engineers to become amateur meteorologists to process the information presented.

Approach

Interviewed Field Engineers
Analysis of Current Weather Apps
Onsite visit
Sketches / Visuals

Solution

iPhone app
Real time weather data
Location based alerts
Check in features for team accountability

Screens

System Status

Company

General Electric 2017

My Role

As the lead UX designer, I took charge of delivering designs and performing a thorough competitive analyses. Additionally, I actively conducted interviews, planned the agenda for the site visit, conducted usability testing, and presented to key stakeholders, ensuring alignment with project objectives and user needs.

Problem

In todays on the go world, there was no mobile access to the status of critical applications.

Goal

Provide an intuitive dashboard solution for IT professionals that displays real time, accurate, and actionable information of the status of critical systems across GE.

Users

IT professionals throughout GE

Challenges

Weeding out the noise and displaying only what is the most critical information needed.

Approach

Identified and Interviewed target users
Competitive Analysis of top 6 external tools
Command Center Site Visit
Sketches
Visual Designs
Usability testing

Solution

Easy to read
Big Picture with drilldown
Push notifications
Contact Incident Owner
Integration with Service Now
iPhone and watch app

Screens

WellBuilt

Company

General Electric 2017

My Role

As the lead UX designer, I spearheaded the project by delivering comprehensive designs and storyboards, interviewed sales representatives to gather insights, facilitated design workshops to foster collaboration, and meticulously planned and conducted usability testing sessions. Additionally, I presented our findings and proposed solutions to key stakeholders, ensuring alignment with project goals and user needs.

Problem

Cycle time from RFQ to quote delivery is too long (weeks to months). Too many quoting tools used across the business

Goal

Provide a mobile quoting tool to the sales reps that will reduce the response time to customers, increase productivity by focusing on bids we will likely win, and remove reliance on additional O&G personnel to fulfill a quote.

Users

GE Oil and Gas sales reps

Challenges

Integrating with the O&G CPQ tool Big Machines. Identifying which wellhead models and configurations should be included. Accounting for regional and international differences.

Approach

Interviewed Sales Reps (Personas)
Design Thinking Workout
Storyboards
Sketches / Wireframes / Visual Designs
Usability Testing

Solution

Real Time Budgetary Quote
Develop Bill of Materials (Email to customer)
Configure 5 different wellheads
Template configurations (sharable)
Integration with Sales Force and Big Machines
iPad App

View Article on WellBuilt

Screens

Quick Quote

Company

General Electric 2016

My Role

As the UX designer on the project, I delivered designs, led testing sessions to ensure usability, conducted a competitive analysis, and provided support to the lead designer during the side along and design workshops, ensuring our solutions met the needs of the sales reps.

Problem

Cycle time from RFQ to quote delivery is too long (days to week). Data would need to be inputted into multiple systems. Sales spends more time at their desk than in the field.

Goal

Provide sales reps with a mobile quoting tool that will allow them to more quickly deliver quotes to customers and eliminate redundant data entry.

Users

GE Industrial Solutions sales reps

Challenges

The ability for reps to generate quotes in offline mode. Navigating through large single line diagrams on a tablet. Identifying which products should be included.