iPhone – Patrick Westendorf

Field Alert

Company

General Electric 2017

My Role

In my role as the lead UX designer, I spearheaded the delivery of designs, conducted in-depth competitive analyses. I also engaged in user interviews, planned agenda for site visits, ensuring comprehensive understanding and alignment with user needs.

Problem

Inefficient communication channels which introduce safety risks for field engineers performing repairs on 200ft wind turbines.

Goal

Create a digital tool that will enable a safer work environment for field engineers. Providing them with real time information that better aids in the decision making of “Should I continue to work?”

Users

Field engineers

Challenges

Spotty data coverage at wind farms and avoiding the need for the field engineers to become amateur meteorologists to process the information presented.

Approach

Interviewed Field Engineers
Analysis of Current Weather Apps
Onsite visit
Sketches / Visuals

Solution

iPhone app
Real time weather data
Location based alerts
Check in features for team accountability

Screens

System Status

Company

General Electric 2017

My Role

As the lead UX designer, I took charge of delivering designs and performing a thorough competitive analyses. Additionally, I actively conducted interviews, planned the agenda for the site visit, conducted usability testing, and presented to key stakeholders, ensuring alignment with project objectives and user needs.

Problem

In todays on the go world, there was no mobile access to the status of critical applications.

Goal

Provide an intuitive dashboard solution for IT professionals that displays real time, accurate, and actionable information of the status of critical systems across GE.