Company

General Electric 2017

My Role

As the lead UX designer, I took charge of delivering designs and performing a thorough competitive analyses. Additionally, I actively conducted interviews, planned the agenda for the site visit, conducted usability testing, and presented to key stakeholders, ensuring alignment with project objectives and user needs.

Problem

In todays on the go world, there was no mobile access to the status of critical applications.

Goal

Provide an intuitive dashboard solution for IT professionals that displays real time, accurate, and actionable information of the status of critical systems across GE.

Users

IT professionals throughout GE

Challenges

Weeding out the noise and displaying only what is the most critical information needed.

Approach

• Identified and Interviewed target users
• Competitive Analysis of top 6 external tools
• Command Center Site Visit
• Sketches
• Visual Designs
• Usability testing

Solution

• Easy to read
• Big Picture with drilldown
• Push notifications
• Contact Incident Owner
• Integration with Service Now
• iPhone and watch app

Screens