Company
GE Aviation
Year
2018
Length
18 months
Role
Lead UX Designer
Team
Product, Engineering, QA
Users
Ops Leaders, Shift Supervisors, Plant Managers
The Challenge
Deliver better for our customers
Business Context
- Lack of visibility into GE Aviation supply chain
- Delays, added costs for materials
- Increased need for overtime
User Problems
- Data in the backend systems was not managed
- Understanding how material is supposed to flow through the supply chain vs how it currently does
Design Challenges
- Deliver relevant experiences for mobile up to large displays in a plant
- Striking a balance between the information displayed and the need to drill down to lower levels.
My Role
Collaborated across multiple disciplines
User Research
Conducted interviews and site visits
Designs
Delivered wireframes and visual designs
Product Management
Helped groom and refine features
Engineering
Bridged technical and design trade offs.
Stakeholders
Provided updates and solicited feedback
Data Science
Collaborated to uncover insights and anomalies
Approach
- Interview ops leaders/operators
- Site visits / contextual inquiry
- Personas
- User Flows
- Wireframes
- Visual design
- Prototype
- Usability testing
Solution
- Responsive
- Real time view
- Track raw materials to finished goods
- Business view down to individual work stations at manufacturing facilities
- Material alerts and notifications
- Prioritization of materials/engines
- Large plant floor displays down to mobile phones
Screens
Impact
Business
Increase on time delivery of both new make as well as repaired engines by being proactive with potential issues that could arise.
Users
Improved task efficiency by providing a real time view of materials and operations
Org
Strengthened the partnership between design, engineering, product teams, and business partners.
Results
22%
increase in on-time delivery
12MM
Savings
Reflection
1
Think beyond the screen of how the experience can be shaped for end users
2
Make sure the data is telling the right story
